Warranty Extension Program
This page contains all you need to learn about and register your whistlekick purchase in the Warranty Extension Program.
All products eligible for our warranty can be registered for warranty extension.
Length of Extension
Each product can have its warranty extension applied one time, for an additional 60 days. Thus giving each successfully registered product a total of 180 days of warranty coverage.
Warranty extension must be filed in the first 30 days after purchase. Date of purchase will be considered the date on the receipt or order form, as applicable. For each item being extended, you must post a photo of the item on social media that meets the following conditions:
- The photo must be posted on an approved social media site. This list may change at any time, but will not retroactively impact any posts. Currently, this includes Facebook, Twitter, and Instagram.
- The photo clearly shows the item and the whistlekick logo. There should be no question as to what the item is. In the case of colors, lighting should be adequate to show the color of the item.
- The photo must be publicly visible per the settings in the social media site. This applies at the time of posting and must remain public through the entirety of the warranty extension period.
- The text of the post must include the following elements - 1) A link to either @whistlekick (our account on the platform) and/or a link to whistlekick.com. 2) The hashtags #bestMAwarranty #MartialArts #NeverSettle 3) The sentence "I just got an extra 60 days of warranty for my whistlekick product by making this post." (without the quotes, of course.)
- It is up to you to be sure that your post is made correctly and linked to the correct page(s). We can't control what other people do on the internet, and there are "fake" pages popping up all the time. That's why we're giving you links to our official pages.
- If you purchased multiple items... you guessed it, separate posts, please. Makes our job on the back-end much easier.
While making the post on multiple platforms, or on the same platform multiple times, won't extend your warranty further, it could make it easier in the future to locate the post if you need to make a claim. And, of course, it helps us out a bit :)
There is no difference in the warranty claim process with an extended versus non-extended item, with a single exception. That exception is that during the warranty claim process we need a link to the post you made. We need to be able to see it ourselves, and we can't accept a screenshot. So, you've got to make the post AND make it public AND leave it up. At least, until the warranty extension runs out.
We'll do our best to help you, but keep in mind that we can't provide technical support for everyone that buys something. Here are a few things to keep in mind
- Sometimes we hear from people that say it's easier to "tag" us via the @whistlekick element if they're following us before they make the post.
- Still need help? Contact us and we'll do our best.